The most expensive performance problems are often the ones leaders don’t see.
JL³ helps leaders identify the workplace conditions affecting results and decide what to change. Focus your time and resources where they can address the problem.
When effort isn’t translating into results
The same problems return.
People work hard, but missed deadlines, rework, or inconsistent results keep coming back.
Training hasn’t changed results.
People complete the learning, but something in the day-to-day work still gets in the way.
Strategy isn’t becoming action.
The plan is clear. The conditions needed to carry it out may need closer attention.
Six workplace conditions.
A clearer way to investigate.
Before choosing a solution, examine what the work requires and what people experience. The six levers give that investigation structure.
Shared Capacity
Do people have the time, staffing, energy, and resources the work requires?
Skill Readiness
Do people have the knowledge, practice, and proficiency to do the work?
Peer Norms
Do informal team standards support the performance you need?
System Cues
Do processes, metrics, incentives, and expectations reinforce the intended actions?
Tool Support
Do tools, systems, and job aids make the right actions easier?
Mindset Alignment
Do priorities, tradeoffs, and daily decisions support the result you’re working toward?
Choose the support you need.
Explore the ideas independently or use a structured experience to examine a problem, build an action plan, or prepare for strategic execution.
Understand and apply it independently.
Explore the six levers through a workplace story and practical guidance. Use the ideas to examine your own situation at your own pace.
Explore the bookIdentify what needs attention.
Investigate a real performance challenge, document evidence, and estimate potential performance leakage to establish clearer priorities.
Explore the DiagnosticBuild a focused 90-day action plan.
Turn diagnostic insight into a practical plan for addressing the workplace conditions affecting team performance.
Explore VIPStrengthen the conditions your strategy needs.
Examine the workplace conditions your strategic priorities depend on and determine what leadership needs to address to support execution.
Explore ExecutiveBetter questions lead to more focused action.
A missed deadline tells you what happened. Looking at the conditions surrounding the work helps you decide what to investigate before committing to a solution.
- The concern
- A team repeatedly misses an important deadline.
- What to examine
- Available capacity, competing priorities, and the tools used to complete the work.
- The next step
- Compare workload with available time and review where delays occur before deciding what needs to change.
Created by Jennifer Lilly
Jennifer brings nearly 30 years of experience in talent development, learning leadership, and performance improvement. She founded JL³ Learning Solutions to help leaders examine the workplace conditions shaping results and design performance with intention.
Her book, when performance stalls, introduces the six JL³ Performance Levers through a workplace story and practical guidance for applying the ideas.
Meet Jennifer“I took one piece of one of the levers and implemented it and saw change immediately!”
Practical tools and insights
Start exploring with the Performance Pulse and Basic Training Diagnostic, or read articles examining the conditions behind workplace performance.
Bring JL³ to your audience
Help leaders, HR professionals, and learning teams examine performance problems differently through practical presentations on workplace conditions.
Explore speakingWhat needs to change for performance to improve?
Compare JL³ options and choose the support that fits the decision you need to make.
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